Privacy & Cookies

Last updated: September 2026

At Alana Bakehouse, we respect your privacy and only collect the information we need to manage orders, enquiries and our website.

Information We Collect

When you place an order, contact us, complete a form or join one of our interest lists, we may collect information such as your:

  • Name
  • Email address
  • Phone number
  • Order or enquiry details
  • General location, where you choose to provide it

We use this information to respond to you, manage your order or enquiry, arrange collection or delivery where applicable, and provide a service you have requested.

If you voluntarily join an interest list, such as our gluten-free interest list, we may also use the contact details you provide to let you know about relevant future availability. You can ask to leave the list at any time.

We do not sell your personal information.

Payments

Payments may be processed by Stripe or SumUp, depending on how you choose to pay.

These payment providers may process information necessary to complete your transaction. Alana Bakehouse does not receive or store your full card details.

Sharing Information

We may use trusted service providers to help operate our website, process orders, payments or communications.

We only share personal information where necessary to provide our services, operate the business or where we are legally required to do so.

How Long We Keep Information

We only keep personal information for as long as reasonably necessary for the purpose it was collected, including where records need to be retained for legal, accounting or food-business requirements.

Cookies

Our website may use cookies and similar technologies to make the website work, remember items in your shopping basket and provide other website functionality.

Some cookies are essential for the website to operate.

If we use optional cookies, such as analytics or marketing cookies, these will only be used where the appropriate consent has been provided.

You can manage your cookie choices through the cookie settings provided on the website and, where applicable, through your browser.

Your Privacy Rights

Under data protection law, you may have rights relating to your personal information, including the right to:

  • Request access to your personal information
  • Ask us to correct inaccurate information
  • Request deletion of your information in certain circumstances
  • Restrict or object to certain uses of your information
  • Withdraw consent where we rely on your consent

If you would like to exercise any of these rights, please contact us.

Contact Us

If you have a question about this Privacy & Cookies statement, how we use your information or would like to exercise your privacy rights, please contact:

Alana Bakehouse
Lismore, Co. Waterford
Email: alanalismore@gmail.com

We will do our best to deal with any privacy questions or requests promptly.